You Asked, We Listened: How My RemServ Puts You in Control

At RemServ, we know the best way to improve our services is by listening to those who matter most – you, our customers. Over the past year, we’ve gathered insights to understand your experiences, needs, and challenges better. With each piece of feedback, we’ve designed a digital experience that puts you in control, allowing you to manage your benefits confidently and conveniently. Meet My RemServ—created by listening to you, for you.

Real experiences, real solutions

Every feature in My RemServ is built around genuine feedback, addressing what matters most to you.

1. Complete control at your fingertips

“You need to be able to have accessibility and control for yourself… that's the way of the world now.” - Jack

Our solution: My RemServ puts control directly in your hands, allowing you to manage your salary packaging account anytime, anywhere. Whether it’s checking balances, amendments or submitting claims, My RemServ ensures you have the tools to handle your benefits in a way that’s convenient, flexible, and empowering.

2. Confidence in every decision

“I’m concerned that I’ll do it wrong and that it will influence my money—sometimes you need expert guidance.” - Anna

Our solution: My RemServ supports you with real-time spending alerts, spend forecasting, and monthly usage summaries, helping you stay fully informed about your benefits. With intuitive claim suggestions and helpful tips, My RemServ reduces errors and takes the guesswork out of managing your benefits.

3. Building trust with transparency

“Give us transparency for once… build our confidence in the product and ownership of our own funds because it is our money.” - Robert

Our solution: My RemServ prioritises transparency, providing clear details on transactions, associated fees, and account updates. You’ll find every detail of your benefits accessible and easy to follow, fostering a sense of ownership and trust as you manage your funds.

4. Effortless navigation for seamless access

“I just found the website really confusing - it does not explain that properly and it makes me have to call when I don’t want to.” - Sarah

Our solution: My RemServ is designed with simplicity in mind, making it easy to access information without needing to contact support. The app’s intuitive layout and comprehensive information mean you can manage claims, adjustments, and account updates easily, with fewer interruptions to your day.

Your journey with My RemServ

As we launch My RemServ, we’re here to support you at each stage.

• Seamless setup – With straightforward onboarding and in-app guides, we make getting started simple.
• Continuous improvement based on your feedback – My RemServ is built for you, and we’re committed to enhancing it to meet your needs.
• Reliable support – Whether you need an answer now or guidance on a more complex issue, My RemServ is here to help.

My RemServ was built to give you the confidence, clarity, and convenience you deserve in managing your benefits. Experience the difference with My RemServ today — Pre-register today here.