We want you to know that although times are tough right now, we’re committed to not only protecting the safety and wellbeing of our team members, but also ensuring we can continue to support you with your salary packaging benefits.
For more information on COVID-19 specifically please visit the Australian Government Website.
What we're doing
We’ve transitioned most of our workforce from the office to home, which has allowed to continue to support you while COVID-19 remains an issue.
Predominantly carrying out our business activities remotely may impact our ability to communicate with you, so we ask that you bear with us.
As always, you can manage your account whenever you like, wherever you are with the RemServ app and RemServ Online.
We will continue to update you with any major changes to our opening hours or contact information.
What we need you to do
1. Use the RemServ app and RemServ Online. to lodge your claims, send enquiries, make amendments or update bank details.
2. When emailing us please ensure your email includes 3 points of ID in the email body; e.g. Employer, Full Name, DOB.
Have a general question about your account? (Not related to COVID-19)
Check out our frequently asked questions and read our blog articles for information that could save you a phone call.
Manage your account, anytime, anywhere
Now is a great time to download the RemServ app and also log into RemServ Online from your desktop. The self-serve options we have available will be the best way of managing your account and will free up administration time for our people to process claims etc.
The RemServ App
Make accessing your account simple, with functionality designed to make life easier. With the RemServ app you can:
- Keep your personal details up-to-date simply and easily, without the phone call.
- Easily register your online account entirely from your mobile device.
- View all your account balances at any time, so you’re always in control.
- Track your RemServ Wallet spending and balance with ease.
- View novated lease^ balances, fuel card spend and more.
^Fully maintained leases only
Get the RemServ app today from your app store, or find out more at remserv.com.au/remserv-app.
RemServ Online
Our secure portal that provides you with 24-hour access to manage your salary packaging and novated leasing accounts, including transactions, payments, requests and claims.
Not registered with RemServ Online? Click here to get started
Click on the FAQs below
Remuneration Services (Qld) Pty Ltd | ABN 46 093 173 089
Remuneration Services (QLD) Pty Ltd ABN 46 093 173 089 is an Authorised Representative of EML Payment Solutions Limited (AFSL 404131) ABN 30 131 436 532, Coverforce Insurance Broking Victoria Pty Limited (AFSL 345986) ABN 45 127 707 813, Allianz Australia Insurance Limited (AFSL 234708) ABN 15 000 122 850 and Smart Guys Pty Limited (AFSL 460412) ABN 46 129 708 523.
Remuneration Services (Qld) Pty Ltd ABN 46 093 173 089 (RemServ) is part of the McMillan Shakespeare Limited Group (MMS Group) and collects your personal information from you when you contact us. We collect this information to provide and promote our products and services to you, and we may be unable to do so if you do not disclose all or part of the information requested in this form. Your personal information may be disclosed to other entities in the MMS Group, our agents, contractors and service providers (including our web and IT administrators, mail houses and advisers).
RemServ's Privacy Policy contains important information about how we collect, hold, use and disclose personal information, the security of your personal information and how you can make a complaint. If you do not wish to receive promotional material from us, or would like a copy of our Privacy Policy, please contact us on 1300 649 515 or email us at privacy@remserv.com.au.